Privacy Policy

Introduction

Ironwood Partners is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Taiwan's Personal Data Protection Act and applicable regulations.

As immigration professionals, we understand the sensitive nature of the information we handle. This policy outlines our practices and your rights regarding personal data.

For questions about this policy or our privacy practices, please contact us at: [email protected]

Information We Collect

Personal Information

We collect personal information necessary to provide immigration services, including:

• Full name, date of birth, nationality, passport details
• Contact information including email addresses, phone numbers, and physical addresses
• Employment history, educational qualifications, professional credentials
• Financial information relevant to residency applications
• Family relationship details when applicable
• Background check results and supporting documentation

How We Collect Information

Information is collected through:

• Direct submission via consultation forms and service agreements
• Email and phone communications
• In-person meetings and consultations
• Documents you provide for application purposes
• Website contact forms and inquiry submissions

Automated Data Collection

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings

For more information about cookies, please see our Cookie Policy.

How We Use Your Information

Service Delivery

We use your personal information to:

• Assess your eligibility for Taiwan residency pathways
• Prepare and submit immigration applications to relevant authorities
• Coordinate translations, certifications, and supporting documentation
• Communicate with you regarding your application status
• Provide consultation and strategic guidance
• Manage our professional relationship with you

Legal Basis for Processing

We process personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfill our service agreement with you
• Legal obligation: Compliance with Taiwan immigration laws and regulations
• Legitimate interests: Operating our business and improving services
• Consent: Where you have provided explicit consent for specific purposes

Data Sharing

We may share your information with:

• Taiwan government agencies: National Immigration Agency, Ministry of Economic Affairs, and other relevant authorities as required for application processing
• Service providers: Translation services, document certification providers, and other vendors necessary for application support
• Legal advisors: When necessary for legal compliance or professional consultation

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Protection and Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• Secure document storage systems with access controls
• Encryption of sensitive digital communications
• Regular security audits and assessments
• Staff training on data protection protocols
• Controlled access to client files on need-to-know basis
• Secure disposal procedures for physical documents

Data Retention

We retain personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements (typically 7 years for professional service records in Taiwan)
• Resolve disputes and enforce agreements

After the retention period expires, we securely delete or anonymize personal data in accordance with our data retention schedule.

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:

• Right to Access: Request confirmation of whether we hold your personal data and obtain a copy
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of personal data in certain circumstances
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at [email protected]

We will respond to requests within 30 days. Please note that certain rights may be limited where we have legal obligations to retain information or where data is necessary for legitimate business purposes.

International Data Transfers

Your personal information is primarily stored and processed in Taiwan. In some cases, information may be transferred to or accessed from other jurisdictions for purposes such as:

• Obtaining background checks or documents from your home country
• Coordinating with overseas educational or employment institutions
• Using cloud-based services with international infrastructure

When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Taiwan data protection standards.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor without appropriate parental consent, we will take steps to delete such information.

Where family immigration matters involve minors, we collect only information necessary for application purposes and with appropriate parental or guardian authorization.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active clients via email if changes significantly affect their rights
• Post the updated policy on our website

We encourage you to review this policy periodically. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: